Listening is good, hearing is better.
Nudges change our behavior, but what behavior are we changing and why?
What got you to where you are will not get you to where you’re going.
Don't gloss over how long it has been, instead, recognize it with respect
How we frame the question opens up the conversation with our client
Finding the alignment in different perspectives will lead to a stronger team
How we track wrongdoings dramatically impacts our team
As leaders and entrepreneurs, we must choose not to hide behind a faceless brand, but value the trust our customers have placed in us
At what point does a long list of tasks become counterproductive?
We have the opportunity to create memorable, shareable moments through our customer interactions.
Where are we building trust
Let’s talk…