I don’t think your idea will work, but I commit to going with you
Applying EI to yourself and those around you gives you the insight to see beyond what is happening on the surface
In our current culture, there is a lot of pressure to be the one with all the answers. The expert, the go-to, or the decision-maker.
Listening is good, hearing is better.
Nudges change our behavior, but what behavior are we changing and why?
What got you to where you are will not get you to where you’re going.
Don't gloss over how long it has been, instead, recognize it with respect
How we frame the question opens up the conversation with our client
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Curious & Concise